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Jeff Greim |
This distinction came into sharp relief while I attended this year’s ARNOVA conference held in Indianapolis on November 15-17. As I listened to many paper presentations, two seemingly competing themes emerged. One theme emphasized the need for nonprofits to do a better job providing funders with valid performance measurements to demonstrate the effectiveness of their services. The underlying assumption was that nonprofits--in order to obtain and retain funding--had to demonstrate their worthiness by excelling in funder-specified program and performance measurements. This theme reflects a top-down management perspective.
A second theme reflected a “bottom-up” perspective. It emphasized the importance and benefits of nonprofits being responsive to community-identified needs and to be supportive of creative solutions developed organically in collaboration with community members.
As I thought about these two seemingly contradictory
perspectives, I recalled a third theme that my students and I developed during
a recent Capstone Course at Bay Path
College and that draws on the writings of Chambers & Wedel and Elizabeth
Schorr. This theme states that while a
majority of people can normally be served adequately using a “one-size-fits-all”
service model, there will always be a certain percentage of “outliers” who can
only be helped using idiosyncratic methods that take into account their unique
circumstances. In our class, we visualized this theme as a
bell curve distribution of service recipients with a majority of them grouped
under the middle of the curve (and adequately served by standardized program
models) and a minority of recipients located under the two-tails of the
distribution requiring flexible, client specific services.